Answers To IGG Questions

Answers To IGG Questions

Indiegogo backers ask some questions about BrilliantPad over the summer. Here are answers to their questions: 

When will IGG customers receive BrilliantPad?
All Indiegogo pre-orders were shipped in August 2017.

How do I order additional rolls?
BrilliantPad rolls are sold in packages of 2, 4 or 9 rolls; and optionally you can sign-up for Auto Delivery for additional convenience and savings.

When does BrilliantPad advance the pad?
You can advance the pad manually anytime at the touch of a button or set an automatic timer.

Manual Advance: Press and hold the PAD ADVANCE button to advance pad; then release the button when you want the pad to stop advancing. You can also “double click” to advance a full pad.

Automatic Timer Advance: You can set an ADJUSTABLE TIMER to automatically advance the pad one, two or three times each day. When the automatic timer is selected, the pad will advance once every 24, 12 or 8 hours. 

What if my dog is on the machine when the timer is set to activate?
BrilliantPad has an animal sensor and the auto timer will wait until after your dog leaves the machine before turning on the motor to advance the pad.




Also in News

We fixed Production for New & Improved Rolls
We fixed Production for New & Improved Rolls

New and improved rolls are really new and improved! Manufacturing was corrected and customers that have used rolls from the second production run say the clear caps are fixed, rolls don’t stick and absorption is much faster than the originals. Phew! See how we are making this right for customers that may have affected new-style rolls shipped before December 6, 2019.

Read More

Cold-Weather Tip: Keep a Brilliant Pad at Home!
Cold-Weather Tip: Keep a Brilliant Pad at Home!

If you are a pet parent, you have likely experienced your dog begging to be let outside only to quickly run back in because of the cold on their paws. BrilliantPad may not be able to predict the weather, but we can be there when it is simply too dangerous for your pet to be outside.

Read More

5 Reasons You Need Brilliant Pad
5 Reasons You Need Brilliant Pad

If you have seen BrilliantPad on SharkTank or shared on social media, but are still wondering about some of the reasons to invest in the machine, we have 5 top reasons to share with you below.

Read More

Don't Miss a Thing

Join our mailing list and be the first to get news of BrilliantPad sales & coupons.