Customer Service
CONNECTING WITH CUSTOMER SERVICE
No product, business, or service is perfect but being all three, you can bet that BrilliantPad tries our very best to be. Will you help us do so? We greatly value our customers and the authentic feedback they provide. Real BrilliantPad users are the first to know what works well and what, well, doesn’t. So we ask that you share your experience directly with us so we can build a product that better serves both you and your dog.
WE HEARD YOU: THE PLASTIC RODS AND CAPS ARE BACK!
Some BrilliantPad customers reported issues with the new eco-friendly paper tubes and clear caps. So, we are including the original gray plastic rods and caps with all roll shipments. Rest assured your BrilliantPad machine will work as you have come to know and love.