Some BrilliantPad customers reported issues with the new eco-friendly paper tubes and clear caps. So, we are including the original gray plastic rods and caps with all roll shipments. Rest assured your BrilliantPad machine will work as you have come to know and love.
SO, WHAT HAPPENED?
The paper tube and clear end caps were implemented to reduce plastic usage, and the new pad rolls are more absorbent than the original rolls. When the new pad rolls are heavily loaded, the gears may not line up properly and the machine makes a clicking sound instead of winding up the solid pad.
So, starting today, we are including the original rods and caps with all roll shipments and going back to the drawing board to create a new eco-friendlier alternative.
BrilliantPad is committed to not only meeting but exceeding our customers’ expectations. We want you to have a truly brilliant experience. If you are having issues with paper tubes and clear caps, please email support@BrilliantPad.com so we can send you free replacements.