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We are so sorry that you are not having a positive BrilliantPad experience.
If you are having issues with training your dog to use BrilliantPad, remember, be patient. All dogs are different. Some dogs will adopt to a new behavior more quickly than others.
More importantly, BrilliantPad offers several programs to assist you with training if you run into difficulties or have any questions. If you are already following the personalized training plan, please sign up for a live class or contact us with your training issue.
Create a Dog Profile and we'll send you a plan based on the age and behavior of your dog.
Join our live webinars and get your training questions answered live. Sign up for our next webinar
Having a training issue? Talk to us. We're dedicated to getting your pet onboard.
If you are having problems outside of training, please contact our customer service department via email or phone. We are here to assist you in any way we can.