To get started watch our Setup Video!
Set base on a hard, flat surface. Feet will contact the floor and platform will face upwards towards the ceiling. Orient the base so the round hole is on your right:
Ensure the covers are properly installed.
To install, simply press the clips on the covers onto the bars on the base:
Connect power cord to Control Module:
Orient Control Module so BrilliantPad logo faces upwards. Make sure green knob is turned to the unlocked position, i.e., facing upwards at 12 o’clock.
Then push the Control Module gear through the hole in the base. Press it all the way through the hole until two small pegs on the drive module fit into the two small slots in base:
To secure Control Module, lock it by turning the knob clockwise so the knob points sideways to the 3 o’clock position:
To avoid loose wires, tuck cord into cleats under base.
Then plug power cord into wall:
Remove the white film from both sides of the paper take-up tube.
Line up the plastic insert with the notch in the cardboard rod and press firmly.
Put take-up assembly into waste area near Control Module. Ensure gear on end-cap mates with Control Module gear:
Put roll into supply chamber. Ensure roll feeds from the bottom.
Then pull paper 3 to 6 inches past the Cardboard Tube. When properly installed the white absorbent surface will face the ceiling and the colored plastic lining will face downwards to the platform:
Press the paper onto the exposed adhesive on the paper tube. The adhesive is under the protective film removed in STEP 1.
Press the Pad Advance button on the Control Module to roll up the paper.
Hold Pad Advance button on Control Module until paper rotates backwards around rod several times.
Hold Pad Advance button on Control Module until paper rotates backwards around rod several times.
Close each cover and rotate latches to secure covers:
Put BrilliantPad™ where you typically use puppy or potty pads. Select a location that provides unobstructed access for your dog, ideally in an area that allows direct access to all four sides of the machine. If you must place BrilliantPad near walls or furniture, provide as much free access as possible.
INDICATOR LIGHT Illuminates when power supply is connected:
GREEN |
STEADY |
Unit has power |
GREEN |
FLASHING |
Animal is detected |
RED |
STEADY |
Pad roll has been completely used up |
RED |
FLASHING |
System requires attention, motor has stalled |
PRESS AND HOLD Pad Advance button to advance pad. Release button to turn off motor.
PRESS TWICE IN RAPID SUCCESSION to advance a full sheet.
Press button to cycle through adjustable timed intervals:
When fresh Pad Roll supply is empty, unlatch and open the Waste Cover to access the soiled Pad Roll:
The Pad Roll is designed to be fast, easy and clean to replace. There is no need to save the Take-up Rod or Gear Caps since they are biodegradable in most landfills. Simply lift the entire roll assembly from the machine and dispose in trash. The plastic backing provides a clean grasp surface and the Gear Caps prevent waste from leaking or spilling.
The entire Take-up assembly is disposable and made from earth-friendly materials, so you can feel good when you discard them with the soiled Pad Roll. Install new Pad Roll according to previous instructions. For more information about the materials and process used to make the Take-up Rod and Gear Caps, visit www.BrilliantPad.com/earth.
Error Condition |
Solution |
Indicator light steady red |
Pad Roll is used up. Install a new Pad Roll. Press Pad Advance button to reset the system and Indicator light will turn steady green. |
Indicator light flashing red |
The system has detected excessive force required to advance the Pad Roll. Try these steps:
Press Pad Advance button to reset system. The Indicator light will turn steady green. |
Indicator light turns steady red after every full pad sheet advance |
The system is not detecting the marks on the underside of Pad Roll.
|
The system is non-responsive, nothing happens when the Pad Advance and Adjustable Timer Buttons are pressed. |
Ensure electric outlet is on. Remove power brick from wall and press back into wall. If still no power, cycle power to the system by unplugging power cord from Control Module and then reconnecting power cord. |
Motor turns, but pad material does not advance |
Make sure pad material is secured to the take-up assembly. |
Pad is not absorbing liquid |
Make sure the white adsorbent layer is facing upward and color surface with black marks is facing floor. |
Remove Control Module and disconnect power. Wipe all surfaces with mild soap and water. Ensure optical windows are clean and not blocked or scratched.
Do not immerse Control Module in water or spray down Control Module.
Do not expose system to excessive sunlight or moisture.
To discourage recurrence of accidents, clean all inappropriately soiled areas with an enzymatic cleaner such TidyShot by BrilliantPad, Urine Off, etc.
We appreciate your business and want to do everything we can to ensure your complete satisfaction with BrilliantPad® If you have any questions, contact us directly at BrilliantPad.com/Help. Please do not contact retail store.
If you enjoy using BrilliantPad, please leave a positive comment or review. However, if you are not completely happy, please contact us before giving us a negative review. We will do whatever it takes to make sure you become a tremendous fan of BrilliantPad.
Order replacement pad rolls here! Subscribe and Save for additional convenience and discounts.
Need some assistance? Have questions on training? Visit our help center or email us.
Package Contents • Machine Setup • Pad Roll Installation • Recommended Location
System Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions
Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards
BrilliantPad carries a Limited Warranty for one year from the date of purchase on all major parts if used and maintained under normal conditions. Register your product online and extend your warranty from one year to two years. See Warranty Page for complete details.
If you have any questions, please contact BrilliantPad instead of returning product to store.
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