BrilliantPad Instruction Manual

READ COMPLETELY BEFORE USING BRILLIANT PAD!

To get started watch our Setup Video!

 

PACKAGE CONTENTS:

(1) Base • (2) Supply Cover • (3) Waste Cover • (4) Control Module
(5) Power Supply • (6) Pad Roll • (7) Take Up Rod • (8) Gear Caps 
(9) and (10) Inserts with links to Instructions and Training

 

Package Contents • Machine Setup • Pad Roll Installation • Recommended Location • BrilliantPad 2.0 System Controls • BrilliantPad Smart App Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions  Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards

 

MACHINE SETUP

STEP 1: PUT ON LEVEL FLOOR

Set base on a hard, flat surface and orient so the round hole is on your right:

STEP 2: ATTACH COVERS

Install covers by pressing clips on the covers onto the bars on the base:

STEP 3ATTACH POWER CORD

Connect power cord to Control Module:

 

STEP 4INSTALL CONTROL MODULE

With BrilliantPad logo facing up, turn green towards 12 o’clock:

 

Push Control Module gear through the hole in the base. Press all the way through until two small pegs on the drive module fit into the two small slots in base:

Rotate the latch clockwise the 3 o’clock position to lock in place:

STEP 5: TUCK IN WIRES AND PLUG INTO WALL

Tuck power cord into cleats under the base.

Ensure that animals and children are unable to access the power cord.

 

Then plug power cord into wall:

 

 

PAD ROLL INSTALLATION

STEP 1: PRESS CAPS ONTO ROD

You will hear a "click" when each cap is fully installed:

 

STEP 2: PUT ASSEMBLY INTO WASTE AREA

Put take-up assembly into the waste area near the Control Module. Ensure the gear on end-cap mates with Control Module gear. 

  

STEP 3: PUT PAD ROLL INTO SUPPLY AREA

Put clean roll into the supply cradle and pull the paper over the platform. Ensure the absorbent white surface is facing up and the blue/green film with black marks is facing down.

 

STEP 4: THREAD PAPER INTO CLIPS

Tuck paper into upwardly facing clips on each end of the take-up rod. The downward facing clips will remain unused.

 

STEP 5: PRESS PAD ADVANCE BUTTON

Press the Pad Advance button on the Control Module and hold until paper rotates backwards and then around the rod several times. 

 

STEP 6: CLOSE COVERS AND SECURE LATCHES

Close each cover and rotate latches to secure the covers:

 

 

  

Package Contents • Machine Setup • Pad Roll Installation • Recommended Location • BrilliantPad 2.0 System Controls • BrilliantPad Smart App Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions  Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards

 

RECOMMENDED LOCATION 

Put BrilliantPad™ where you typically use puppy or potty pads. Select a location that provides unobstructed access for your dog, ideally in an area that allows direct access to all four sides of the machine. If you must place BrilliantPad near walls or furniture, provide as much free access as possible.

 

Package Contents • Machine Setup • Pad Roll Installation • Recommended Location • BrilliantPad 2.0 System Controls • BrilliantPad Smart App Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions  Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards

 

SYSTEM CONTROLS

There are two available control modules:

BrilliantPad 2.0

 

BrilliantPad SMART

Pad Advance and
Automatic Timer Buttons
Pad Advance and
Connect Buttons
Camera and Sensor
Extension

 

If you have BrilliantPad Smart, click here for Control Instructions.

 

BRILLIANTPAD 2.0 SYSTEM CONTROLS

INDICATOR LIGHT Illuminates when power supply is connected:

 

GREEN

STEADY

Unit has power

GREEN

FLASHING

Animal is detected

RED

STEADY

Pad roll has been completely used up

RED

FLASHING

System requires attention, motor has stalled



MANUAL PAD ADVANCE:

PRESS AND HOLD Pad Advance button to advance pad. Release button to turn off motor.

PRESS TWICE IN RAPID SUCCESSION to advance a full sheet.


 

TIMER CONTROL:

Press button to cycle through adjustable timed intervals:

  1. If an Adjustable Timer mode is selected, the first automatic pad advance will occur 8, 12 or 24 hours after interval is selected. Then system will advance pad again every 8, 12 or 24 hours until Adjustable Timer is changed or deactivated. 
  1. Pad advance will not occur automatically if system detects the presence of an animal on the platform. If an animal is detected when the Adjustable Timer is scheduled to activate motor, system will wait until dog leaves the platform before activating motor.
  1. Manually advancing the paper when an Adjustable Timer mode is selected will not reset the Adjustable Timer.
  1. If you want to stop the system once the Automatic Timer starts advancing the pad, press any button to turn off the motor. The System will go out of timed mode and the pad will no longer advance automatically. The desired time mode will need to be reset.
  1. When the paper supply runs out, the system will automatically deactivate the Adjustable Timer and the main indicator light will turn steady red. Manual Pad Advance will continue to work. Press the Pad Advance button to reset the system and turn the indicator light to steady green. When ready to reactivate the timer, press the Adjustable Timer button to select desired automatic pad advance cycle.

 

Package Contents • Machine Setup • Pad Roll Installation • Recommended Location • BrilliantPad 2.0 System Controls • BrilliantPad Smart App Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions  Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards

 

 

 BRILLIANTPAD SMART APP SYSTEM CONTROLS

MANUAL PAD ADVANCE:

PRESS AND HOLD Pad Advance button to advance pad. Release button to turn off motor.

PRESS TWICE IN RAPID SUCCESSION to advance a full sheet.

 

LIGHT NEXT TO PAD ADVANCE BUTTON

GREEN

STEADY

Unit has power and read

GREEN

FLASHING

Sensor detects animal or object

RED

STEADY

Out of paper

RED

FLASHING

System requires attention, motor has stalled

 

 

CONNECT BUTTON

PRESS AND HOLD Connect button for five seconds to initiate device setup and pairing process. The LED under the WiFi icon will flash rapidly when in pairing mode. 

 

LIGHTS NEXT TO CONNECT BUTTON

CLOCK

STEADY

Timer Function activated in the app

PAW PRINT

STEADY

Dog-Triggered Auto Advance activated in the app

WiFi

STEADY

Illuminates when connected to BrilliantPad server 

WIFI

FLASHING
SLOW

Device disconnected from BrilliantPad Server 

 WIFI

FLASHING
RAPIDLY

Device in pairing / setup mode

ALL THREE
LIGHTS

FLASHING 
RAPIDLY
IN UNISON

Device is not connected to Home WiFi

 

 

For more smart console information and setup instructions, visit BrilliantPad.com/App. Tap the ( + ) plus in the app to connect your BrilliantPad machine to your app and account. Then follow the instructions in the app. The BrilliantPad app will guide you through the rest of the process.

Important Connection Tips:

  • Ensure your phone is connected to your home WiFi network during the setup process and that network is a 2.4 GHz network.
  • After the BrilliantPad machine is connected, you can switch your phone back to any network you choose, including 5.0 GHz WiFi networks and cellular data networks.
  • If trouble persists,
    • Try again!
    • Unplug the module, wait a few seconds and plug it back in
    • Hard close and reopen the app.
    • Delete and re-install the app.
    • Try pairing again. 
  • Check for firmware updates and update the firmware before use.

 

To learn how to use the BrilliantPad Smart App, watch tutorials at BrilliantPad.com/App

APP MENUS & EXTRA FEATURES

Use the Account Menu to:

  • Access your BrilliantPad account
  • Manage Auto-Delivery service for replacement pad rolls
  • Redeem Rewards Points
  • Share your personalized referral code
  • Create Pet Profiles for each pup using BrilliantPad
  • Monitor your “Rolls at Home” and auto-replenishment settings.

The Machine Menu provides access to auto advance settings, machine settings and firmware updates. Only change Machine Settings if directed by BrilliantPad customer service.

 

 

 

 

SOILED ROLL REMOVAL

Unlatch and open the Waste Cover to access the soiled Pad Roll:

The Pad Roll is designed to be fast, easy and clean to replace. Lift the entire roll assembly from the machine and dispose in trash. The plastic backing provides a clean grasp surface and the Gear Caps prevent waste from leaking or spilling:

Install new Pad Roll according to instructions above. 

 

Package Contents • Machine Setup • Pad Roll Installation • Recommended Location • BrilliantPad 2.0 System Controls • BrilliantPad Smart App Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions  Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards 

TROUBLESHOOTING TIPS

 

Error Condition

Solution

Indicator light steady red

Pad Roll is used up. Install a new Pad Roll. Press Pad Advance button to reset the system and Indicator light will turn steady green.  

Indicator light flashing red

The system has detected excessive force required to advance the Pad Roll. Try these steps:

  • Check for obstructions or objects caught in Pad Roll.  
  • Make sure the Pad Roll is installed correctly, with the paper feeding from the bottom.
  • Make sure Pad Roll material is tracking properly and winding onto the take-up assembly between the Gear Caps.  
  • Remove Control Module and advance the pad material by hand by rotating take-up assembly -- the paper should advance freely.  
  • Reinstall and lock Control Module in place.  

Press Pad Advance button to reset system. The Indicator light will turn steady green.

Indicator light turns steady red after every full pad sheet advance

The system is not detecting marks under the Pad Roll.  

  • Check to make sure that the paper is tracking and centered on the take-up assembly.  
  • Check that the small clear circular window in the platform is not obstructed.  This window allows the system sensor to “see” the pad marks.  
  • Make sure the Control Module is attached fully and locked securely to the Base (Platform).

The system is non-responsive, nothing happens when the Pad Advance and Timer (or Connect) Buttons are pressed.

Ensure electric outlet is on. Remove power brick from wall and press back into wall. If still no power, cycle power to the system by unplugging power cord from Control Module and then reconnecting power cord.

Motor turns, but pad material does not advance

Check that pad material is secured to the take-up assembly.

Pad is not absorbing liquid

Make sure the white adsorbent layer is facing upward and color surface with black marks is facing floor.

 

 

 

 

CLEANING INSTRUCTIONS

Remove Control Module and disconnect power. Wipe all surfaces with mild soap and water. Ensure optical windows are clean and not blocked or scratched. 

Do not immerse Control Module in water or spray down Control Module. 

Do not expose system to excessive sunlight or moisture.

To discourage recurrence of accidents, clean all inappropriately soiled areas with an enzymatic cleaner such TidyShot by BrilliantPad.




 

 

Package Contents • Machine Setup • Pad Roll Installation • Recommended Location • BrilliantPad 2.0 System Controls • BrilliantPad Smart App Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions  Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards 

 

YOUR TOTAL SATISFACTION IS OUR #1 OBJECTIVE

We appreciate your business and want to do everything we can to ensure your complete satisfaction with BrilliantPad® If you have any questions, contact us directly at BrilliantPad.com/Help. Please do not contact retail store.

If you enjoy using BrilliantPad, please leave a positive comment or review.  However, if you are not completely happy, please contact us before giving us a negative review. We will do whatever it takes to make sure you become a tremendous fan of BrilliantPad.

 

Order replacement pad rolls here! Subscribe and Save for additional convenience and discounts. 

 

 

 

Feeling the love? Share special offers with your friends and receive discounts on BrilliantPad rolls (including Subscribe & Save).  Stay tuned for referral program soon.

  

Need some assistance? Have questions on training? Visit our help center or email us

 

 

 



 

Package Contents • Machine Setup • Pad Roll Installation • Recommended Location • BrilliantPad 2.0 System Controls • BrilliantPad Smart App Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions  Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards 

 

LIMITED WARRANTY

BrilliantPad carries a Limited Warranty for one year from the date of purchase on all major parts if used and maintained under normal conditions. Register your product online and extend your warranty from one year to two years. See Warranty Page for complete details.

 

Package Contents • Machine Setup • Pad Roll Installation • Recommended Location • BrilliantPad 2.0 System Controls • BrilliantPad Smart App Controls • Soiled Pad Removal • Troubleshooting Tips • Cleaning Instructions  Your Total Satisfaction • Subscription Plan • Warranty Information • Important Safeguards 

 

IMPORTANT SAFEGUARDS

    • Read this Instruction Manual carefully and watch all BrilliantPad® videos completely before setting up and using the BrilliantPad System.
    • Do not let small children play with or near the BrilliantPad system. Close supervision is always necessary when used near children.
    • Avoid contact with moving parts.
    • Remove all packaging before connecting the power cord. Do not plug in where people or animals may walk or trip on the power cord. Do not allow anything to rest on the power cord. Do not operate with a damaged power cord or if system malfunctions or is damaged in any manner.
    • Before cleaning, unplug system and remove Control Module. Do not immerse the Control Module in water. To protect against electric shock, do not place cord, plug or module in water or other liquids.
    • Do not place the system on an unsteady surface. Do not use a system for other than intended use. 
    • Do not use outdoors. System is designed for indoor use only. 
    • Exercise caution if you are pregnant or have an immune deficiency; and do not touch animal waste or handle soiled pad rolls at any time.
    • Use only products made by Brilliant Pet 2 LLC with BrilliantPad. 
    • Do not use accessories or attachments that are not recommended by the manufacturer as they may cause fire, electric shock, injury or malfunction and reduce the benefits of your warranty.
    • Check indicator light periodically and ensure there is fresh paper.

    If you have any questions, please contact BrilliantPad instead of returning to retailer.

     

    Click these links to download .PDF instruction manuals:  
    Points Program