If BrilliantPad isn't working out, contact us within 30 days of delivery and return the machine for a refund of the purchase price.
Not working out? Contact us within 30 days of delivery and return the machine for a refund.
If your pad-trained dog hasn't switched within 2 weeks of following our 3-step method, we'll make it right — including a refund under the 30-day guarantee.
For dogs using pads regularly at purchase. Not for new puppies or dogs off pads for 6+ months.
Contact us at (312) 348-7915 or [email protected] for an RMA. Returns without an RMA cannot be accepted.
We'll email you a prepaid return label — its cost is deducted from your refund.
Refunds are issued to your original payment method.
Roll sales are final once opened. Unopened, unused rolls in original packaging may be returned within 30 days; customer pays return shipping.
We're unable to accept returns from customers outside the United States.
Returns on opened, used machines are honored when BrilliantPad was a fit to begin with: a puppy under 6 months, or a dog regularly using traditional potty pads when you ordered. A recent receipt for pads, a subscription, or photos of your pad setup all count as proof.
Unopened machines: the 30-day money back guarantee applies regardless.
