Refund policy

Every machine

30-day money back guarantee

Not working out? Contact us within 30 days of delivery and return the machine for a refund.

✓No restocking fees
✓Return shipping deducted from your refund
✓Window extended while you work with our training team

Pad-trained dogs

2-week transition guarantee

If your pad-trained dog hasn't switched within 2 weeks of following our 3-step method, we'll make it right — including a refund under the 30-day guarantee.

For dogs using pads regularly at purchase. Not for new puppies or dogs off pads for 6+ months.

How to return your machine

We'll email you a prepaid return label — its cost is deducted from your refund.

Refunds are issued to your original payment method.

Rolls & consumables

Roll sales are final once opened. Unopened, unused rolls in original packaging may be returned within 30 days; customer pays return shipping.

International orders

We're unable to accept returns from customers outside the United States.

What "currently using pads" means

Returns on opened, used machines are honored when BrilliantPad was a fit to begin with: a puppy under 6 months, or a dog regularly using traditional potty pads when you ordered. A recent receipt for pads, a subscription, or photos of your pad setup all count as proof.

Covered

Puppies under 6 months
Dogs regularly using pads at purchase
Anyone actively working with our training team — we'll extend your window

Not covered (used machines)

Adult or senior dogs that weren't using pads
Dogs over 25 lbs
Skipping the 3-step transition method entirely

Unopened machines: the 30-day money back guarantee applies regardless.

Talk to us first

Most training problems are solved with a short call. (312) 348-7915, Mon–Fri 9am–4pm CT, or [email protected].