Everything to set up, connect, train and maintain your BrilliantPad. And when you need a human, we're a phone call away.
Same general setup for Basic and Smart. Have a Pro? It's different, see below.
For Smart and Pro. Potty alerts, remote advance, PoopAI™ health insights. Free on iOS and Android.
All dogs require some training to adopt new behavior. Which situation best describes you?
Place it in the same spot, shrink the old pad, done. Most pad-trained dogs switch in 3 to 7 days.
See the 3-step switch →The ZenDen Method puts bed, bowls and BrilliantPad in one calm space and instinct does the rest.
Train a new puppy →Best practices, hybrid training, harder situations, and a concierge who picks up the phone.
Open the training center →Most issues clear up in a minute or two. Start with the lights.
Still stuck? Talk to a real human below — or call or text (312) 348-7915.
Need help? Call us 9am to 4pm Central.
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