Rolls & refills
How long does a roll last?
Each roll is equivalent to about 50 traditional pee pads and can be fully advanced up to 21 times. How long it lasts depends on how often you advance: 1× daily ≈ 3 weeks · 2× daily ≈ 10 days · 3× daily ≈ 1 week. Actual usage varies with your dog's output.
Shop rolls →What is BrilliantPad made of?
The housing is washable polypropylene; the drive module is ABS plastic.
Full specs →What are the rolls made of?
Five layers: a non-woven spun-bond top layer for scratch and tear resistance, three middle layers with a super-absorbent polymer that soaks up to 50× its weight in liquid, and a barrier lining underneath to prevent leaks and give you a clean grasp surface for disposal. Rolls are 80% thinner and use 33% less material than traditional pads while absorbing more. You may notice urine spreads more on BrilliantPad. That's by design, helping the polymer dry it faster.
What are the roll dimensions?
Each roll is 22 inches (56 cm) wide and 39.4 feet (12 m) long.
How heavy is a used roll?
It depends on how much your dog goes. On average, a used roll weighs about 5 pounds (2.3 kg).
How many rolls should I get?
Depends on your advance frequency. Like buying in bulk, larger packs offer better per-roll pricing. If you use two rolls monthly, consider four rolls every other month. Best savings: auto-delivery with 8-roll shipments.
Buy rolls here →Are the pads strong? What if my dog scratches or digs?
Rolls are tough: the durable top layer resists ripping and tearing in normal use. That said, no pad is indestructible: dogs that habitually shred traditional pads might tear BrilliantPad too.
What are the black marks under the roll?
They help the machine track pad position, detect how much roll remains, and identify when the roll is empty or there's a tracking error.
How often do I have to empty the waste?
It depends on how often you advance the pad. One roll is equivalent to about 50 regular pads and can be advanced fully 21 times: advancing 1× a day lasts about 3 weeks, 2× a day about 10 days, 3× a day about a week. Between roll changes there's nothing to empty. Waste is wrapped and sealed automatically.
How messy is roll disposal?
Fast, easy, and clean. Everything dirty is wrapped inside, so your hands only touch clean, dry surfaces, and every new roll comes with a fresh set of rods and caps.
Can I use regular pee pads?
BrilliantPad works with BrilliantPad rolls: the machine needs them to wrap, seal, and advance automatically. If your dog uses traditional pads today, place your old pad on top of BrilliantPad to begin training and transitioning. See the
training center.
Smart & the app
Smart vs. Basic: what's the difference?
Both models wrap and seal waste to keep your home fresh. BrilliantPad
Smart adds WiFi, a camera, and a free app that sends notifications, lets you control the system remotely, and helps you monitor your pet's health. BrilliantPad
Basic doesn't have WiFi, camera, or app features.
When does the machine replace the pad?
Depends on your model: Smart advances when your dog steps off, at scheduled times, or remotely via the app. Basic advances 1 to 3 times daily or manually with the button.
What if my dog is on the platform when it activates?
No worries! The smart animal sensor prevents the motor from running if your dog is on the platform.
What happens if my WiFi goes down?
Scheduled advance and smart advance require WiFi, but the physical Pad Advance button on the machine always works, even with no internet connection.
What is PoopAI™?
The Smart app evaluates each visit for early signs of trouble, like dehydration or soft stool, and lets you share a photo and analysis with your vet.
Meet PoopAI™ →Where do I download the app?
My website and app logins use different emails
If your purchase email differs from your app login email, we may not link your account properly, affecting notifications, referrals, and order history.
Contact customer service with your full name, both emails, and which one you'd prefer as your main account.
Setup & troubleshooting
Step-by-step fixes live in the troubleshooting guide.
How do I assemble BrilliantPad?
Quick and straightforward: the setup videos in our
Support hub walk you through inserting the roll, loading the pad, connecting power, and first use.
How do I install a new roll?
1. Put the new roll into the supply cradle. 2. Extend the pad across the platform and tuck it into the clips. 3. Press Pad Advance. 4. Close and secure the cover. Video walkthrough in the
maintenance section of our Support hub.
What do the flashing lights mean?
On startup: all three lights flashing = searching for WiFi · WiFi light flashing alone = connecting to the BrilliantPad server · WiFi light steady green = connected. Three lights flashing persistently means it isn't connected to your WiFi: unplug and replug, wait a minute, then re-pair in the app (gear icon → Add +). Then install any firmware updates.
My Smart machine went offline
Unplug BrilliantPad and plug it back in, let it complete the startup sequence, and update firmware to 1.3.3 or later. Still stuck? See the
troubleshooting guide or check which light pattern you see and call
(312) 348-7915.
WiFi won't connect during setup
Make sure your network broadcasts 2.4 GHz (or dual-band), the password is correct, your phone is on WiFi (not cellular), and the app has all permissions. Then try unplugging/replugging the device and re-downloading the app. Still stuck?
Send us a note with your phone model, app version, router make, and roughly how many devices are on the network, and we’ll get you connected.
Can I upgrade my Basic to Smart?
How do I contact customer service?
