Smart Control Module Exchange


This free Smart Module exchange is only for customers who received an exchange authorizationPlease contact support@brilliantpad.com if you cannot connect BrilliantPad to your WiFi for troubleshooting and to see if you qualify for this program.


How to exchange your Module:

Step 1: Get Pre-Approval from BrilliantPad customer service.

Step 2: Add this item to your cart and check out. A credit card is required, but you will not be charged at this time.

Step 3: Receive shipment with Smart Control Module and a prepaid return shipping label.

Step 4: Install and set up new module. Follow the instructions at the bottom of this page.

Step 5: Put old module into the shipping box, affix prepaid shipping label and drop off to FedEx.

This module exchange is free. Your credit card will be charged $69.99 only if the old module is not received within 30 days.

Installation and Setup Instructions for Smart Control Module Exchange 

Step 1: Remove Old Smart Control Module

  1. Locate Smart Control Module on the right side of your BrilliantPad Smart.
  2. Rotate the green latch counterclockwise to the 12 o'clock position.
  3. Remove Smart Control Module and set it aside.

Step 2: Install New Smart Control Module Exchange

  1. Ensure green knob is pointing up towards 12 o’clock.
  2. Push new Smart Control Module gear through hole in base.
  3. Press all the way through until two small pegs on the drive module fit into the two small slots in the base.
  4. Rotate green latch clockwise to the 3 o'clock position to lock in place.

Step 3: Pair the New Smart Control Module to the BrilliantPad App

  1. Open BrilliantPad app and sign in.
  2. Tap the (+) plus in the app to connect your BrilliantPad machine to your app and account.
  3. The BrilliantPad app will guide you through the rest of the process.

Return the old module using the shipping carton and pre-paid shipping label within 30 days to ensure there is no charge to your credit card.

 

If you have trouble with the pairing process:

  1. Try again
  2. Unplug the Smart module, wait 15 seconds and plug back in. 
  3. Hard close and reopen the app. Or uninstall and reinstall the app. 
  4. Try pairing again
  5. If you continue to experience issues, please contact BrilliantPad customer service at support@brilliantpad.com
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    A BrilliantPad Customer
    SP
    09/03/2021
    Sonia P.
    United States United States
    New controller works perfectly

    The first controller I received wouldn’t connect but they replaced it quickly and the new one connected immediately. I think they’ve finally figured out a reliable connection. I love the updates I get when I’m not home. It’s really helpful seeing which dog did what and at what time. I installed a Wemo light switch and set up IFFT with my Ring motion detector which helps get a bright pix of my dark similarly sized dogs. I like that I can turn my bathroom light on then tap in to “look” at the wee wee pad. The BrilliantPad’s motion detector works much better than the Ring motion detector so I’m hoping that I’ll someday be able to remove the Ring from my system. My dogs took to the pad immediately- they were already pad trained and I put the BrilliantPad where their wee wee pad was. Another plus is that they never miss the pad anymore. I’d tried other trays before but none worked. I guess having the tiny step up (my ancient 5 lbs dog with locked back knees is surprisingly capable of doing the step and it hasn’t triggered her back issues) and the bumps on the side keeps them in place. A couple tiny poops have fallen over the back edge of the pad so far but 99% of poops are on the pad and 100% of ***.

    BrilliantPad Smart Control Module Exchange Review
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